![]() You might need to use a spanner and because Virgin likes to make life easier for its customers, you’ll be sent a spanner just in case! Switch off your power socket, your current set-top box, and remove the cable. Uninstalling your old set-top box should take about 10 minutes. To activate the new V6 box you need to contact Virgin with your kit number (the number that came with your V6 box), account number and area reference ready. First, you’ll need to uninstall your current set-top box and activate your new one. Installing your V6 box should take just under an hour. This shouldn’t happen so if you know you’re eligible for a free upgrade but you’ve noticed that you’ve been charged higher monthly fees, contact Virgin as soon as possible. While this sounds like a very generous offer, customers have been complaining that while they got their upgrade to the V6 box, their monthly fees went up without any notice. So today we’re kicking off one of the largest existing customer upgrade programmes ever seen in the UK, accelerating the rollout of our best ever set-top box," commented David Bouchier, Chief Digital Entertainment Officer at Virgin Media.” "We believe that our finest kit shouldn’t just be for new customers. ![]() David Bouchier, Chief Digital Entertainment Officer at Virgin Media had the following to say: ![]() In 2018, Virgin Media announced that they were offering all their TV customers a free upgrade to the V6 box from the old V+ or VHD box. Additional boxes for new customers will then cost £49.95, £25 for set-up plus £7.50 per month for having the additional box. New customers have it a bit better than existing customers as new customers that sign up to Virgin TV will receive their first V6 box for free. It doesn’t seem like the best way to reward loyal, existing customers, does it? Virgin V6 box for new customers If you want additional V6 boxes as an existing customer, you’ll have to pay even more.Īdditional boxes will cost you the same a one-off payment of £99.95 and the £25 set-up fee plus £7.50 per month for having the additional box. ![]() This is on top of the £25 set-up fee that you’ll also have to pay. If you’re already a Virgin TV customer, you will have to pay a significant £99.95 for an upgrade to a Virgin V6 box. You’ll get the Virgin V6 box when you sign up for the Bigger bundle and the Oomph bundle. Not all of them do as sometimes the Tivo box comes included instead. To get your hands on a Virgin TV V6 box, you will have to choose a Virgin TV package or a full TV and broadband bundle which come with the V6 box. This brings us to the next step of actually getting a Virgin V6 box. So if you want to do all these things, the answer to the second question is yes, you will need one but you don’t need to go out and buy one separately, it’s all part of your TV package or bundle. You’ll also need it to enjoy some of the features you get with a paid TV experience such as recording multiple shows, storing them and even streaming shows from services such as Netflix or YouTube. You’ll need to connect it to your TV and access the channels you have purchased through your TV package or bundle. Now that we’ve cleared that up, it’s time to answer two of your important questions about the Virgin V6 box what is it and do I need one? The Virgin V6 box is the hardware item you’ll need to enable you to enjoy your TV experience. The handy thing about this is that Virgin will take care of any necessary repairs during your contract term. You will have to return your Virgin TV V6 box when your contract is up. What’s a Virgin V6 box and why do I need one?īefore we get into the fancy set-top box that comes with your Virgin TV package or bundle, it’s best to note that firstly, it’s free for all Virgin TV customers, and secondly, that when you get this set-top box, it's not really yours. Virgin V6 box reviews: what’s the word on the street?.Virgin V6 prices for new and existing customers.What’s a Virgin V6 box and why do I need one?.
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